Hi! We send out email from HP SD (v 4.5 SP17) with attachments. The email can be read either in normal Outlook client or Outlook web access. When there is an attachment, there is no problem to read email and open attached document with normal Outlook client.
But if I read email from Outlook web access, from the list I can see there is an attachment, but when I open the email, nothing there. I open the same email in normal client, change Encoding, Save, then back to Outlook web access, now I can open the attachment since I can see it.
Is there any one who has such experience? any idea why?
ServiceDesk sends attachments using Content-Type: application/octet-stream; And OWA has it on Level2MIMETypesType block list. HKLM\System\CurrentControlSet\Services\MSExchangeWeb\OWAValue: Level2MIMETypesType: REG_SZValue Data: text/xml,application/xml,application/hta,text/html, application/octet-stream
I didn't check this yet, but I believe that if you remove it from the list it will work. If it doesn't conflict with your e-mail security policy. :)
Perhaps it's possible to change Content-Type field in service desk. If you know how to do it please let me know.