The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
The community will be in read-only from Monday 11:59pm (PT) to Wednesday 7:30am (PT)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Organization Search Code in Work Order view

Highlighted
JW3
Regular Collector

Organization Search Code in Work Order view

Software: OpenView ServiceDesk 4.5 (SP7)

Is there any way to display the Organization search code in the work order view? I don't see it as an option.

I initially set it up using an explorer view with Organization search code set up under Navigation (the only place I could find it), but everything on the left side doesn't show up when I export the data (a mandatory requirement for me).

3 REPLIES
LexTNS
Regular Collector

Re: Organization Search Code in Work Order view

Select organisation in the lower drop down list in the fields window when editing the fields of the view. Then u can choose the name1 field from the assigned to ext org and even the name1 of the organisation from the call that the WO is related to. (4.5 SP17)
Hope this helps, Lex.
JW3
Regular Collector

Re: Organization Search Code in Work Order view

Unfortunately, that doesn't give me the search code. I specifically need that field listed.
LexTNS
Regular Collector

Re: Organization Search Code in Work Order view

Indeed. Misery.
Then the only way i now to get it anyway is through using a report tool.
Sorry, Lex.
//Add this to "OnDomLoad" event