How you doing? I hope that fine! I have a situation for you:
My user is trying to create a new toolbar on the Service Desk. This toolbar was created without errors messages and its works usually in the first moment. Thought, when this same user effects login again, the toolbar doesnt appear available to view. I did make any tests:
1. WITH USER ACCOUNT: I pressed Purge Cache Now button and I effected login again.The toolbar desapeared. NO SUCESS!
2. WITH ADMINISTRATOR ACCOUNT: I created the same toolbar, with system administration account, when I effect login, the same event happens. NO SUCCESS!
3. OTHER WORKSTATION: Finally, I exchanged the workstation and did proceed the same way that item two. Toolbar doesnt appear again! NO SUCESS!
Remember: My Service Desk Version is 4,5. No Patches installed.
I am not sure where any toolbar customizations are kept but I suspect it is somewhere in the windows profile for the user (e.g. C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk).
My recommendation would be to try and persuade your user not to bother but use the menus instead.
Go to %PRODUCTDATADIR% (usually found at C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk\) and delete SConsole.ATB. Rerun the application and add new toolbars. Exit the application and once restarted you will see that the changes where kept.