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Opening forms from the command line

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Michal Šťastný
Occasional Advisor

Opening forms from the command line

Dear all,

I would like to integrate Cisco IPCC and OVSD 4.5 SP17.

In Admin guide, there is written, that when I pass the argument in the command line of SDataForm, e.g. caller's phone number, the OVSD will open Search box (opened ServiceCalls from that caller) and/or create new ServiceCall.

1. Is it possible to fill with these passed arguments related fields in such newly opened ServiceCall, e.g. fill the Person based on the passed phone number?
2. Is it possible not only to define form to be used but also template? I.e. if IPCC, thanks to IVR, knows that this particular call is related to particular Service for which we use particular template, to simly open new ServiceCall with this template?

Thank you very much for your answers.

Regards,
Michal
5 REPLIES
Ruth Porter
Honored Contributor
Solution

Re: Opening forms from the command line

Hi there,

The answer to 1 is yes: if you use something like

sd_dataform "form name"
"+Caller.PrimaryTelephoneNumber=number"

you get what you want

The naswer to 2 is no, but you can use more pareameters to sd_datafrom to set the other fields as you wish; for example

sd_dataform "form name"
"+Caller.PrimaryTelephoneNumber=number"
"+Service=service name"

Try this by hand in a DOS box so that you can be sure what parameters to use.

Hope this helps
Ruth
http://www.teamultra.net
Michal Šťastný
Occasional Advisor

Re: Opening forms from the command line

Thanks
Ruth Porter
Honored Contributor

Re: Opening forms from the command line

You are welcome Michal - but it is usual to give points
http://www.teamultra.net
Ruth Porter
Honored Contributor

Re: Opening forms from the command line

Thanks!!
http://www.teamultra.net
Hemul
Collector

Re: Opening forms from the command line

Hello Michael,
Tell me please, for this solution you need to install Cisco Client on your machine , a question is what is client name ?
I have Cisco Call manager with IVR and i want to create same solution ....
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