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Open duration is not being calculated in service desk 5.0

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Kieran Maloney
Respected Contributor.

Open duration is not being calculated in service desk 5.0

Folk's

The open duration field is coming up blank even thought tghe actual start has a date in it. Any ideas?

Thanks Kieran
3 REPLIES
Mark O'Loughlin
Acclaimed Contributor.

Re: Open duration is not being calculated in service desk 5.0

Hi kieran,

does it populate when the Actual Finish is populated?
Kieran Maloney
Respected Contributor.

Re: Open duration is not being calculated in service desk 5.0

yep it does, don't tell me it's a database field. I though it was a calculated field that adds up on the fly
Gyula Matics_1
Acclaimed Contributor.

Re: Open duration is not being calculated in service desk 5.0

It is a calculated field.
It's value is Actual Finish minus Registration;Created