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Open Service Call by a sent E-mail.

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SLACKEDDIE
Regular Collector

Open Service Call by a sent E-mail.

Hi all,

I'm trying to open a Service call automatically when I receive a mail from anyone on my SP Accounts member list.
I can send e-mail to a person when I Open a Service call, but I don't know how can I open SCs when I receive a mail.

Can you help me?

Thanks,
2 REPLIES
Marc Hummel
Frequent Visitor

Re: Open Service Call by a sent E-mail.

you need to configure your email settings: tools>system>email. create inbound email address, tye template to it. Make sure incomming email addresses are specified as well. on exchange server (assuming microsoft) create an email box and set up a redirector to the OVSD server.

Any further questions review admin guide, email setup.

hth
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Mark O'Loughlin
Honored Contributor

Re: Open Service Call by a sent E-mail.

Hi Bruno,

additional details ref the format of the inbound e-mail addresses can be found here.

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=995192
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