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On call closure assignment back to Requestor workgroup

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Fenny_1
Honored Contributor.

On call closure assignment back to Requestor workgroup

Hi,
Once a service call is completed by the engineer, i want it to automatically assingned back to requestor workgroup. Am able to assign it back to requestor person but am not able to pick his workgroup.
am using SD 5.1
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Mark O'Loughlin
Acclaimed Contributor.
Solution

Re: On call closure assignment back to Requestor workgroup

Hi,

the requestor could be part of many different workgroups so it is not easy to assign back to the group.

You could store the name of the requestor group (if it was ever recorded initially) in a hidden field and use it on reassignment bu this requires the the call beinf saved to the requestors group or it being selected initially.

Not sure if the Web API can give you more to work with?
Fenny_1
Honored Contributor.

Re: On call closure assignment back to Requestor workgroup

Thanks for the timely reply