Service Desk Practitioners Forum

Odd view bug

Jan Gunnar Helg
Honored Contributor.

Odd view bug


Running SD 45. SP21

In our work order views the work order with the status "Pending information" is show in the view as status "Ready".

The status "Ready" is not to be used and it has been blocked.

But even if I make new views it still portays the "Pending information" WOs as "Ready" in the view.

Any ideas?
Ruth Porter
Acclaimed Contributor.

Re: Odd view bug

Hi there,

Can you post a screen shot of this?

Regards, Ruth
Mark O'Loughlin
Acclaimed Contributor.

Re: Odd view bug


what have you done with the old workorders that had a status of "Ready" - have they been updated to the new status?

If you stop and restart the application service does it help.