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Odd GUI problem, stuck forms

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Jan Gunnar Helg
Honored Contributor.

Odd GUI problem, stuck forms

We have a problem where forms get stuck, e.g. a opened service call will not close. The only way to close it is to re-open the same record which "refreshes" the already open record and then it lets you close it. This can happen for any type of record and happens randomly. Maybe 5-6 times a day
3 REPLIES
Jan Gunnar Helg
Honored Contributor.

Re: Odd GUI problem, stuck forms

Forgot to mention, we run HPOVSD 4.5 SP21
Alexander Kriku
Honored Contributor.

Re: Odd GUI problem, stuck forms


we have the same problem on SP24
George M. Meneg
Acclaimed Contributor.
Solution

Re: Odd GUI problem, stuck forms

Hello Jan,

This is an old known problem. We have experienced it since SP17. No solution so far.

However there is a quick way to get rid of the form. Just do "Save and New" and the stuck form will disappear. However you must have "ID after creation" setting enabled or you are going to have a lot of "empty" service calls.
menes fhtagn