Service Desk Practitioners Forum
cancel

Object type in Web Console

Highlighted
Daniel T Walmsl
Trusted Contributor.

Object type in Web Console

Do I have to edit an XML file to remove some of the items from the web consoles object type list?

Thanks

Dansmco
1 REPLY
Mike Bush
Acclaimed Contributor.

Re: Object type in Web Console

Dan,

the objects visible to any given account are controlled by the ROLE(S) assigned to that account - BUT - from SD 5 there are new "super" objects (like PARTY) which fall outside the ROLE mechanism and seem to appear in cases where they should not. I regard this as a BUG but with so many other issues, I haven't got around to raising it with HP!

Mike