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OVSD5.0> is work banner?

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HWANY
Super Contributor.

OVSD5.0> is work banner?

banner is not work..

databaserule
%OvInstallDir%/bin/OvSdBanner.bat

but not working..


thanks..
4 REPLIES
MarkvL
Acclaimed Contributor.

Re: OVSD5.0> is work banner?

Hello,

You should replace the / with \ unless you are using Unix.
Try placing the
%OvInstallDir%/bin/OvSdBanner.bat between " because there are spaces in the path.
"%OvInstallDir%/bin/OvSdBanner.bat"

Mark
HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
HWANY
Super Contributor.

Re: OVSD5.0> is work banner?

OK.. thanks.

I changed configuration follow..

"$PRODUCTFOLDER$\bin\OvSdBanner.bat"

follow log is ok.. but banner is not working.

2006. 2. 13. FM 5:21:21;4879;19;com.hp.ov.obs;information;: Rule Executing: banner test, item: 00000000-0000-0000-02e9-a89ca8dc97ba.
2006. 2. 13. FM 5:21:21;4880;19;com.hp.ov.obs;information;Dispatching action. Rule: banner test, Action: banner (command execute action) host: 10.x.x.x command: "C:\Program Files\HP OpenView\bin\OvSdBanner.bat" test description
HWANY
Super Contributor.

Re: OVSD5.0> is work banner?

Maybe Known Problem... follow


284029 - Agent does not show banner

Agent does not show banner



How to reproduce:

1 OV Configuration> Actions & Rules> Rules> database Rules> Incident

2 Create a new database rule:

3 When Incident is create or modified, click Next

4 Click Condition, click New criterion

5 Select Field Description, Operator 'contains (AND)', Value 'agenttest'

6 Click OK, OK, Next

7 Click New> Command Exec action. Set Name 'agenttest', set Command line to "%OvInstallDir%/bin/OvSdBanner.bat" (including the quotes)

Note: if 284028 is solved, command line should be "%OvInstallDir%bin/OvSdBanner.bat"

8 Next to 'Parameters' click 'Insert Attribute' and select Description

9 Click OK, Next

10 Set Name to 'agenttest' and click Finish

11 Click on workspace Incident (in the Service Desk group) and press ctrl+N. This should open up a new Incident form

12 Fill in Description and set it to 'agenttest'

13 Save&Close the Incident.



Expected results:

· Banner shows.

· If the banner cannot be shown, the agent should report a warning, or better: queue the execution of the action until a user logs on and the banner can be shown.



Actual results:

Banner does not show, banner process is hanging in the background.



Log-file from server:

Aug 15, 2005 7:31:04

PM;75;19;com.hp.ov.obs.impl.util.AppLog;log;com.hp.ov.obs;INFO;:

Rule "agenttest", item: 190737533980939914 condition: Description (*) contains agenttest (value: agenttest): true

Aug 15, 2005 7:31:04 PM;76;19;com.hp.ov.obs;INFO;: Rule

Executing: agenttest, item: 00000000-0000-0000-02a5-a2c6ce44968a.

Aug 15, 2005 7:31:04 PM;77;19;com.hp.ov.obs;INFO;Dispatching action. Rule:

agenttest, Action: agenttest (Command Exec Action) host: fcstevel command:

"C:/Program Files/HP OpenView/bin/OvSdBanner.bat" agenttest





Log-file from agent:

Aug 15, 2005 7:31:06

PM;0;10;com.hp.ov.xpl.log.OvLogConfig;;com.hp.ov;INFO;Logging system is

initialized

Aug 15, 2005 7:31:07 PM;1;10;com.hp.ov.obs;INFO;Starting class

com.hp.ov.sd.impl.banner.Banner from C:\Program Files\HP

OpenView\bin\..\java\OvSdBanner.jar.

Aug 15, 2005 7:31:07 PM;2;10;com.hp.ov.obs;INFO;Arguments passed to main:

{agenttest}.



So everything looks OK, but the banner does not show!

A javaw process is started that users can only close with the task manager. This kind of behavior can consume all memory on a Client PC.

HWANY
Super Contributor.

Re: OVSD5.0> is work banner?

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