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OVSD5.0 Service Pack Issue

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Daniel Nguyen_1
Occasional Advisor

OVSD5.0 Service Pack Issue

Hi All,

I'm getting an error with the OVSD5.0 service pack upgrade. The installation receives an error when it tries to install the "HPOvSdSv 5.00.560" component.See below.
Has anybody encountered this error and know a fix or workaround?

The service pack version is 5.00.744 from "SDSK_00073.exe".

Sorry about the formatting of the text file output. See attached file for full log file.
==============================================

2006-07-26 16:50:16,486 INFO - Executing the initialize actions for package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server)
2006-07-26 16:50:16,502 INFO - Installing : package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server)
2006-07-26 16:51:07,876 DEBUG - [1603] [51.374 secs] Command :C:\WINDOWS\system32\msiexec.exe /I "C:\Documents and Settings\svchpovsd\Desktop\OVSD5 with SP1\WinNT4.0\packages\HPOvSdSv-05.00.560-WinNT4.0-release.msi" /qn CUSTOMDIR="c:\Program Files\HP OpenView" INSTALLDIR="c:\Program Files\HP OpenView" DATADIR="c:\Program Files\HP OpenView\data" INSTALLSTANDALONE=1 ARPSYSTEMCOMPONENT=1 ADDLOCAL=ALL ALLUSERS=1 REBOOT="ReallySuppress" /l* "c:\temp\HPOvInstaller\server_5.00.744\Package_msi_HPOvSdSv_install.log" arguments : /I "C:\Documents and Settings\svchpovsd\Desktop\OVSD5 with SP1\WinNT4.0\packages\HPOvSdSv-05.00.560-WinNT4.0-release.msi" /qn CUSTOMDIR="c:\Program Files\HP OpenView" INSTALLDIR="c:\Program Files\HP OpenView" DATADIR="c:\Program Files\HP OpenView\data" INSTALLSTANDALONE=1 ARPSYSTEMCOMPONENT=1 ADDLOCAL=ALL ALLUSERS=1 REBOOT="ReallySuppress" /l* "c:\temp\HPOvInstaller\server_5.00.744\Package_msi_HPOvSdSv_install.log"
2006-07-26 16:51:07,876 DEBUG - No Command Output.
2006-07-26 16:51:07,876 DEBUG - No Command Error.
2006-07-26 16:51:09,672 INFO - No version of HPOvSdSv has been found on the system
2006-07-26 16:51:09,688 INFO - Logfile for HPOvSdSv package installation is located at : c:\temp\HPOvInstaller\server_5.00.744\Package_msi_HPOvSdSv_install.log
2006-07-26 16:51:09,688 INFO - 1. attempt verifying the existence of the package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server) failed.
2006-07-26 16:51:09,688 INFO - 2. attempt verifying the existence of the package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server) failed.
2006-07-26 16:51:09,688 INFO - 3. attempt verifying the existence of the package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server) failed.
2006-07-26 16:51:09,688 INFO - 4. attempt verifying the existence of the package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server) failed.
2006-07-26 16:51:09,688 INFO - 5. attempt verifying the existence of the package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server) failed.
2006-07-26 16:51:09,704 ERROR - Failure installing : package HPOvSdSv 5.00.560 (HP OpenView Service Desk Application Server)

==============================================

Regards,
Daniel
4 REPLIES
Ramasysdev
Acclaimed Contributor

Re: OVSD5.0 Service Pack Issue

Hi Daniel,
Any luck or feedback on this as I have the same service pack breaking?

Many thanks

Steve W
JaS_4
Honored Contributor

Re: OVSD5.0 Service Pack Issue

Is this a brand new installation or an upgrade ? The error seems to be "No version of HPOvSdSv has been found on the system" which seems to indicate an upgrade but cannot find existing version.
If upgrade, run ovsdversion or ovsdcompversion and see whether there is a version for HPOVSdSv.
Miles Peregrine
Regular Collector

Re: OVSD5.0 Service Pack Issue

Hi,
I had the same problem with the same error messages.What really did work, I removed previous server installation, rebooted the localhost server again. Then I Installed new sp of server_5.00.744, connected it with existing SQL data base and it worked.

I've tried this on several virtual test environments and it should work.
My Environment: 2003R2 Server,SQL 2004SP4 and the latest java (J2SE Runtime environment 5.0 Update 6.

I think that will do,

M*
Daniel Nguyen_1
Occasional Advisor

Re: OVSD5.0 Service Pack Issue

Hi,

Have you tried to clear the cache?and re-try the installation. This worked for me.

C:\Program Files\HP OpenView\data\datafiles\obs\cache_0
C:\Program Files\HP OpenView\data\datafiles\obs\OvObsServer\cache_0
C:\Documents and Settings\\Application Data\HP Openview\data\obs\cache_0

Regards,
Daniel
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