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OVSD web portal problem

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lixiaoning
Super Collector

OVSD web portal problem

We met a problem for ovsd5.1 web login.
When running serveral days(may be 2-3 days),the user can't login from web portal,it reported:
Cannot connect to server.

Please contact your administrator.

Failed to connect with server. Check that the application server is running.

Please enter your user name and password



When the issue happend, apache and tomcat is still running.After restart them, the problem is sovled. But several days later, the problem happens again!

3 REPLIES
The Pike
Honored Contributor

Re: OVSD web portal problem

From what I hear/read, earlier releases of SD5.10 were obscenely filled with bugs.

What's your patch level?

The Pike
Err_1
Honored Contributor

Re: OVSD web portal problem

Hello,

Indeed,there are several known issues with WebConsole in previous SD5.10 patches.

And your issue soudns a lot like this one:
http://support.openview.hp.com/selfsolve/document/FID/DOCUMENTUM_QXCR1000438951

Are you on a a previous version than Patch5?

Regards;
Randall Barrantes
SW Support Delivery Manager
lixiaoning
Super Collector

Re: OVSD web portal problem

I 'm using OVSD path7. But this problem happened again.
//Add this to "OnDomLoad" event