Service Desk Practitioners Forum
cancel

OVSD ver 5.1: Views, Format rules, To deadline

Highlighted
Frode Vold
New Member.

OVSD ver 5.1: Views, Format rules, To deadline

I want to show Service Calls that has passed the deadline in a different format in my open service call view. (i.e red text)
The Condition, Attribute: 'To deadline' does not work. I have tried different Operators (exists, is less than, is more than), but all with the same result.

If this can't be solved, is there another 'Attribute' I can use to achieve this?
3 REPLIES
Jan Schepers
Super Contributor.

Re: OVSD ver 5.1: Views, Format rules, To deadline

We had the same issue and reported it to HP an it was recognized as a bug. I did not yet check however if it is solved in the latest service pack.
AndrewB
Super Contributor.

Re: OVSD ver 5.1: Views, Format rules, To deadline

We recently reported the same issue. I recall we were told that the fix would be in SP4, so still a few months to wait. :(
Mohammed Albust
Honored Contributor.

Re: OVSD ver 5.1: Views, Format rules, To deadline

this feature has been omitted from OVSD 5.x.
since this attribute is perioudically calculated, u will need to create a custom field and copy the value of ToDeadline into the new field. then create a conditional view based on the the new field.