Service Desk Practitioners Forum

OVSD ovconsole under Mac OS X

Respected Contributor.

OVSD ovconsole under Mac OS X

Dear all,

My customer is using Macintosh Lapop PC running OS X. He tried to launch full Java version of OVSD client console (ovconsole) through Macintosh web browser. He had already installed the Java J2RE 1.4.2_08 on his Mac.
He launched the ovconsole from the Mac's web browser.

He got an OVSD logon screen asking for OVSD userid and password. He typed in the correct info and hit [Log On]. After a while, he got an error message dialog box as:

Unexpected exception: java.lang.NullPointerException
java.lang.NullPointerException at javax.swing.ImageIcon.(

Can we launch OVSD ovconsole through web browser on Macintosh machine? Please advise.