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OVSD issues

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J Krishna Shekh
Occasional Contributor

OVSD issues

Hello Guys,

I am using OVSD client 2008 version 4.5 on windows 7 machine.
After a fresh installation everything was working fine.
However, since past couple of weeks I am facing issues with it. When I try to open it, the credential window doesnt come up and it closes out completely.

I tried the following option c:\regsvr32 "c:\msado15.dll" by getting the dll from Windows vista and running regsvr32 in Vista compatibility but without any gain.

Any suggestions are welcome.

Thanks,
Kri$
8 REPLIES
The Pike
Honored Contributor

Re: OVSD issues

No clue about your specific issue but I recently learned of somebody who had client 2008 working fine and a couple of weeks later started acting up. In the end, the box was re-imaged and client 2008 worked fine again.

We suspected Windows Updates, as this was the only thing that made any system changes in the workstation.

Hope this helps.
Points are welcome.

The Pike
J Krishna Shekh
Occasional Contributor

Re: OVSD issues

Thanks for your suggestion. It will take a while to reimage just for OVSD.

However, does anyone has a weblink for OVSD as a backup ?

Your inputs are much appreciated.

Thanks
Kri$
J Krishna Shekh
Occasional Contributor

Re: OVSD issues

Also, please find the attachment which tells you which screen appears and then disappear without credentials.

Thanks
Kri$
The Pike
Honored Contributor

Re: OVSD issues

Could you clarify this bit: "does anyone has a weblink for OVSD as a backup?" ?

How about some points to keep our interest in the thread? Here's what I mean:
http://forums13.itrc.hp.com/service/forums/helptips.do?#28

The Pike
J Krishna Shekh
Occasional Contributor

Re: OVSD issues

I wanted to know if we have a web version available for OVSD ?
Err_1
Honored Contributor

Re: OVSD issues

Yes there is, actually there is a full web client available, called Web Console, you should have the installer within your SD installation CD.

And also, there is a "lighter" version SD client, used to open and check status of Service Call, Incidents, etc, called Service Pages.

Regards;
Randall Barrantes
SW Support Delivery Manager
J Krishna Shekh
Occasional Contributor

Re: OVSD issues

Can you point me to a link where I can download this ?
Err_1
Honored Contributor

Re: OVSD issues

Well, I do not know what Service Pack you currently have, but I can show you where to get the latest Web Console installer (for service pack 35):
http://support.openview.hp.com/selfsolve/document/KM991682

If you are on a different (previous) service pack version, just use this same link to search for the appropiate one, in the supersedes section.

Besides the installers, this patch also contains the installation instructions.

Good luck!

Regards;
Randall Barrantes
SW Support Delivery Manager
//Add this to "OnDomLoad" event