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OVSD Print function

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Vlee_1
Valued Contributor.

OVSD Print function

On printing a service call, change or probler m items, the requestor or customer details ie phone number is not display on the print out.
How do I include the customer / requestor phone number on the print out?
I tried to include the details on the form, but can't seem to find the field name for the customer / requestor phone number field.
Thanks in advanced for helping.
4 REPLIES
Arjan Koning
Super Contributor.

Re: OVSD Print function

You can add custom field(s) and fill it by a ui rule with the callers primary phone number and/or location.
If you put them on a form (for instance servicall print) you can print these data as well.

Arjan
Eddy Fontijn
Contributor.

Re: OVSD Print function

Hello,

You have to make a custom field for service call and fill it by a ui-rule. (see attachment)

Place this new custom field in your form. This is the only way to print out phone numbers
Vlee_1
Valued Contributor.

Re: OVSD Print function

Thank you to everyone responding to this. I have resolved the issue as suggested by creating a new customer field and place this on the form, using the DB rule to copy the customer phone number to this new field on the form, thus allowing the phone no to be displayed on the print out.
Vlee_1
Valued Contributor.

Re: OVSD Print function

issue resolved.
thank you all.