Hi everybody. I am been facing strange kind of error when i am creating a new Db rule and opening it later on. The rules get created easily however, when i try to edit it, it gives me the following error
"Could not show dialog(com.hp.ov.obs.admin.rules.db.form.DBRuleWizard)"
This sounds to be a known issue as per the release notes. Btw which version, patch level and OS you are in ?
From the doc:
Problem Modifying the database rules that are uploaded into Service Desk during the configuration of the integration might result in the following error: Could not show dialog(com.hp.ov.obs.admin.rules.db.form.DBRuleWizard). java.lang.NullPointerException Workaround Restart the Service Desk server processes with the commands: ovc â stop and ovc -start.
Hi izad, Yes i went through them and i stopped all the processes. The problem was resolved. However, there is another problem now, all my forms and views are missing. So i am trying to find out a way to get them back. The version is 5.1.