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OVSD Bandwidth Utilization

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Sharon F. Santi
Collector

OVSD Bandwidth Utilization

Is there any documentation on Service Desks bandwidth utilization or any white papers on the SD performance? Need to send some to clients.

Thanks,
Sharon
3 REPLIES
Oguz Kutlu Asi
Honored Contributor

Re: OVSD Bandwidth Utilization

Hi,

Try to run

sd_client.bat /benchmark

command. The presentation attached may help.
What's right is right, whether or not God exists
Sharon F. Santi
Collector

Re: OVSD Bandwidth Utilization

Hi Oquz,

Thanks for the response. Iv seen the presentation, however its for SD 4.5 what about for SD 5?

With regards to the command, this can be useful if you already have SD running into your system. Our client is currently in the proccess of evaluating SD features without us doing POC, so running the command to generate SD utilization is not possible. Is there other write ups regarding SD's possible or probably standard bandwidth utilization base on data gathered from various companies using SD? This will be very helpful to our client and for others as well who will be evaluating SD.

Thanks,
Sharon
Robert S. Falko
Honored Contributor

Re: OVSD Bandwidth Utilization

Sharon,

I cannot give you benchmarks, but be aware that the bandwidth usage may depend on the particular configuration of the system, as well as the particular pattern of data usage.

If you create a lot of custom fields, that will certainly impact the volume of data to be transmitted. Furthermore, if you have data in 4K or 64K fields, that, too, will impact bandwidth usage.

Finally, you need to make decisions about local caching and when that cache is cleaned up (if ever). This, too, will impact bandwidth.

Before selecting OVSD, we did some tests on a testbed that simulates line conditions for various offices. From the user's point of view (how long do they have to wait after clicking OK, save, etc. before getting control of the machine, we found that OVSD did much better than the competition, especially over high latency, relatviely noisy, low bandwidth connections.

-Josh
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