Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

OVSD Attachment problem

Highlighted
Hemul
Collector

OVSD Attachment problem

Hello All.
We have SD 4.5 SP20
Where i send Attachment file with name that contains symbol "№" - this Russian symbol so, I've got the error:
Error when put file C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\server1\tmp\755-?М11_Сибирь_Blade.rtf!#! to attachment server: java.io.FileNotFoundException: C:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\server1\tmp\755-?М11_Сибирь_Blade.rtf!#! (The filename, directory name, or volume label syntax is incorrect)

and service call registering with no attachment file ..
//Add this to "OnDomLoad" event