with the System Action "Create Problem - copy values from curent object" from an service call to a problem-ticket only some fields of the basic types are copied, and some not. - description -> description ok - Information -> Information ok - Ordernbr(text40) -> Ordernbr(text40) NOK - Service-Product(text40) -> Service-Product(text40) NOK - deadline -> deadline NOK - planed finish -> planed finish OK all this fiels are marked in the copy-field table (service-call, problem an change). In the article KM122136 there is no indication, that only partialy fields with the basic types are copied.
does anybody has an idea to make this fields copied? Regards Daniel
I was able to copy custom text fields from Service Call to Problem but I noticed a glitch: you have to change the cursor focus to a different field, otherwise, the data in the last field you entered information in will not be carried over to the Problem record.