Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

OVSD 5.1 UI-Rule to limit and select template category dont work

Highlighted
daniel buffat
Occasional Contributor

OVSD 5.1 UI-Rule to limit and select template category dont work

i would like to use different "default" templates concerning the source of a ticket.
if a user creates a new problem ticket, ovsd schould use a different template as when the problem ticket is generated via service call.
for this reason i created several template categories. With UI-Rouls "template: template category equals xxx-Problem" i wonted to select the usage of the specific category and the included template. But the system ignored this selection and used the only default template.

How to solve this croux?? or ist ther an other solution??

thanks for help
Daniel
2 REPLIES
The Pike
Honored Contributor

Re: OVSD 5.1 UI-Rule to limit and select template category dont work

I could be wrong, but I think you cannot limit template selection via UI Rules. I believe you can only use template values as conditions for your rules.

Can anyone else confirm?
daniel buffat
Occasional Contributor

Re: OVSD 5.1 UI-Rule to limit and select template category dont work

attached you will find a Screencopy of the UI Rule with the limitation of the template category. I hope for a solution.
with kind regards Daniel
//Add this to "OnDomLoad" event