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OVSD 5.1 Service Pages - Not Eligible

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Leon B_1
Super Contributor.

OVSD 5.1 Service Pages - Not Eligible

Hello All

I was playing around with Service Pages in SD 5.1 SP1 and ran into an issue. It seems as if a Person record has multiple email accounts and wants to create a new SP account for themselves, the email will only be found if it's the primary.

On top of that, once I made the email address the primary I get the error "You are not eligible for Service Pages.
Your email address is not accepted."

Has anyone else found this and found a way around it (out of the box)?

Cheers,
Leon
6 REPLIES
Ruth Porter
Acclaimed Contributor.
Solution

Re: OVSD 5.1 Service Pages - Not Eligible

Hi Leon,

Have you put the relevant entry in OV Configuration>Service Pages>Access>E-mail hostname?

This should be set to whatever comes after the @ sign in emails addresses where you want persons to create their own accounts.

Hope this helps

Ruth
http://www.teamultra.net
Leon B_1
Super Contributor.

Re: OVSD 5.1 Service Pages - Not Eligible

Thanks Ruth, I had the IP rather than the name there, so that solved the trick.

Now when I click OK to create the account, I get the following error: "Error - an exception was thrown trying to request login.
Exception details - For person the following fields are required:". The account is being created (I can see it in the system panel), but the account details are not being emailed through.
Ruth Porter
Acclaimed Contributor.

Re: OVSD 5.1 Service Pages - Not Eligible

Hi Leon,

When an account is set up for Service Pages, the system attempts to link it to the Person record and it would seem that there msut be a required field on a Person record which was not set so that when the system tried to save the Person record, it failed.

I think you need to look and see what required (mandatory) fields are set for Person records and either put in that field for every person or stop it being required.

Hope this helps

Ruth
http://www.teamultra.net
Leon B_1
Super Contributor.

Re: OVSD 5.1 Service Pages - Not Eligible

Hi Ruth

I just checked the Person record and it would appear that all Required Fields are populated for this person record.

Is there anything else that you can think of that is causing this behavior?

Cheers,
Leon
Ruth Porter
Acclaimed Contributor.

Re: OVSD 5.1 Service Pages - Not Eligible

Hi Leon,

Hmm! If it does have all the required fields populated then the error message in the log file looks wrong.

I think you log this with HP.

Regards

Ruth
http://www.teamultra.net
Leon B_1
Super Contributor.

Re: OVSD 5.1 Service Pages - Not Eligible

Thanks Ruth, will do!