Service Desk Practitioners Forum

OVSD 5.1 SP1 - OVPM 5.0 Conflict

Spyros Antoniou
Super Contributor.

OVSD 5.1 SP1 - OVPM 5.0 Conflict

Hello everyone,
We have installed OVSD 5.1 SP1 and successfully integrated with OVO 7.50 for Windows.
After installing OVPM 5.0, the incidents stopped coming in to Servicedesk. Also a queue of messages started building up on the OVO server.
We have changed the port of the OVSD (OBS) Agent both on SD Server and on the OVO Server to listen to different port (31000) but once the OVPM is started the communication between OVSD and OVO is stopped.

Any suggestions?
Thank you.
Honored Contributor.

Re: OVSD 5.1 SP1 - OVPM 5.0 Conflict

Hello Antoniou,

OVPM start by default with port 8080, I'm not sure if could get problem to SD and OVO communication. You can change OVPM port using

ovpm stop
ovpm config -port new_port_number
ovpm start

hope this help you