Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

OVSD 5.1 DB rule ordering

Highlighted
Indu Arun
Occasional Contributor

OVSD 5.1 DB rule ordering

Can somebody help me to order the db rules ...
in OVSD 5.1. I want to them to be eecuted in the order specified by me
indu
3 REPLIES
Ruth Porter
Honored Contributor

Re: OVSD 5.1 DB rule ordering

Hi Indu,

You can order rules only once the list is ungrouped: once you have an ungrouped list you can use the up/down arrows on the toolbar to alter the order.

Hope this helps, Ruth
http://www.teamultra.net
Indu Arun
Occasional Contributor

Re: OVSD 5.1 DB rule ordering

hi ruth

thanks for a fast response. i couldn't find the way to ungroup the rules.if i click on ordering button, the order is becoming ascending or descending...i wanted something like one rule to follow a specific rule and so on
Ruth Porter
Honored Contributor

Re: OVSD 5.1 DB rule ordering

Hi there,

Right click on the column item and select ungroup to see the rules ungrouped. Then when you select a rule, the up/down arrows on the tool bar will become green and you click up or down to move the rule up or down in the list.

You say:
"i wanted something like one rule to follow a specific rule and so on"

Using the arrows to move a rule up or down is the only way to do order rules.

Hope this helps, Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event