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OVSD 5.1 CISCO CTI Integration

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Indu Arun
Occasional Contributor

OVSD 5.1 CISCO CTI Integration

Has anybody done this integration. If so please share the procedure

thanks in advance

indu
2 REPLIES
Bhuvnesh
Frequent Visitor

Re: OVSD 5.1 CISCO CTI Integration

I have not done this integration..but heard that it can be partially achieved using ovconsolecmd.
Suppose you want to search all teh calls logged by a caller (whose number is provided by your CTI application), you could call following command:
ovconsolecmd -itemName="Service call" -showView
-filter="Caller.PrimaryTelephoneNumber = \"3441\""

Here 3441 is the primary telephone number of caller.
Ruth Porter
Honored Contributor

Re: OVSD 5.1 CISCO CTI Integration

Hi there,

In version 4.5 try:
sd_dataform "Demo Simple Service Call" "+Caller.PrimaryTelephoneNumber="

In 5 try:

ovconsolecmd -showNewForm -itemName="Service call" -initialValues=â Telephone
number=0344â

See chapter 5 of the relevant Admin guide

Hope this helps, Ruth
http://www.teamultra.net
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