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OVSD 5.0 Error opening object type --is not contained in this set

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hayden zhang
Acclaimed Contributor

OVSD 5.0 Error opening object type --is not contained in this set

We have 2 users met a strange problem.
When they try to open a new service call, they get the message: You're not authorized to see this servicecall or Error opening object type

Ending the session and logging in again will solve the problem (for a while).

Anyway, if you click with the right mouse button on a record on wich you don't seem to have rights, you get the following message:

Error opening object type
An entity with id 0000000-c51078c6c316 is not contained in this set

This error is very similar as this one:
http://forums12.itrc.hp.com/service/forums/questionanswer.do?admit=109447627+1219743685526+28353475&threadId=54838

please help
//Add this to "OnDomLoad" event