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OVSD 4.5 client launch error

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FenchurchLow
Outstanding Contributor.

OVSD 4.5 client launch error

Hi experts,

I launch OVSD 4.5 client console from external network. The client can access to the server all the time. But now i got this error when i launch the console.
Error message:
Failed communicating with the server.Nested exception is:com.hp.ifc.io.AppStreamException:Unexpected EOF.


Kindly help.
1 REPLY
George M. Meneg
Acclaimed Contributor.

Re: OVSD 4.5 client launch error

Hello,

In the application datadir (usually found on C:\Documents and Settings\\Application Data\Hewlett-Packard\OpenView\Service Desk\) there is a file of zero length (usually user.dat). Just delete the file and the problem will be fixed.
menes fhtagn