Service Desk Practitioners Forum
cancel

OVSD 4.5 annotate back the incident number of OVOU 8

Highlighted
NumeroUno
Trusted Contributor.

OVSD 4.5 annotate back the incident number of OVOU 8

Hi All,

Is there a way to get OVSD 4.5 SP17 send the incident number to OVOU and annotate it to the message, when the application is initiated for the OVOU Java GUI?

Thanks
1 REPLY
Err_1
Acclaimed Contributor.

Re: OVSD 4.5 annotate back the incident number of OVOU 8

Hi,

I do not really understand what you are trying to do, although I know that SD has out of the box rules to send the annotation back to OVOU after the Incident is created.

The rule name is normally:
"Send annotation to OVO for UNIX", and it executes a "Command Exec Action" that sends the Incident's [ID].

Hope this info points you to the right direction.

Regards,
Randall Barrantes
SW Support Delivery Manager