could you please send the definition of the DB Rule and also try this: Agent Console > Security > Audit > Audit Rules > Group. Hit the checkbox of the Group "Name" and "CODE" this way you will Historize all changes on those 2 fields.
Hi there, for me DB Rule 1 and 2 can be merged together. You can change the content of your e-mail using the [Fields]value: [...] where NOT (Status (*) equals Closed) AND ((Assignment;To workgroup;Name (*) is (exactly) Group1) OR (Assignment;To workgroup;Name (*) is (exactly) Group2)) [...]
And only Group 1 is notified if an SC is closed. Should all groups be notified or only some groups. Normaly you make 1 rule for all groups. If you only want to notify some groups use 1 rule and put the group names on the condition.
For me like with the information you provide there is no reason that the group name changes.
Which information is resulting from the audit change?