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OVSD 4.5 - Working Group Name issue

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pntp
Regular Collector

OVSD 4.5 - Working Group Name issue

Hi,

I am using OVSD4.5 SP17 on windows 2000 SP4.

I have the following work groups:

SearchCode: WG1
Name: Group1

SearchCode: WG2
Name: Group2

I have some database rules based on work group's name so that each Created/Upadted/Closed ServiceCalls is forwarded to the assigned group, by e-mail.

The problem is that the name of those work groups get automatically changed as follow:

SearchCode: WG1
Name: Group2

SearchCode: WG2
Name: Group2

If I check the history WG1 does not even show any record of that change.

I tried to:

* delete the according DB rules
* disable the working group WG1 and WG2
* re-write the DB rules
* enable the work group WG1 and WG2

But this did not solve the issue.

Any idea of what might be the issue?
3 REPLIES
Michel SILVA SO
Occasional Visitor

Re: OVSD 4.5 - Working Group Name issue

Hi there,

could you please send the definition of the DB Rule and also try this:
Agent Console > Security > Audit > Audit Rules > Group.
Hit the checkbox of the Group "Name" and "CODE" this way you will Historize all changes on those 2 fields.

Try again and check your history.

Rgds,
Michel
pntp
Regular Collector

Re: OVSD 4.5 - Working Group Name issue

I just updated the audit rules, we will see.

These are the definition of the rules:

Rule1:
------

When service call is created

where
NOT (Status (*) equals Closed)
AND Assignment;To workgroup;Name (*) is (exactly) Group1

SC - Group1 - Created (Send e-mail message) , Send to:
[...]

Rule2:
------

When service call is modified

where
NOT (Status (*) equals Closed)
AND Assignment;To workgroup;Name (*) is (exactly) Group1

SC - Group1 - Updated (Send e-mail message) , Send to:
[...]

Rule 3:
-------

When service call is modified

where
Status (*) equals Closed
AND Assignment;To workgroup;Name (*) is (exactly) Group1

SC - Group1 - Closed (Send e-mail message) , Send to:
[...]

Michel SILVA SO
Occasional Visitor

Re: OVSD 4.5 - Working Group Name issue

Hi there,
for me DB Rule 1 and 2 can be merged together. You can change the content of your e-mail using the [Fields]value:
[...]
where
NOT (Status (*) equals Closed)
AND ((Assignment;To workgroup;Name (*) is (exactly) Group1)
OR (Assignment;To workgroup;Name (*) is (exactly) Group2))
[...]

And only Group 1 is notified if an SC is closed. Should all groups be notified or only some groups. Normaly you make 1 rule for all groups. If you only want to notify some groups use 1 rule and put the group names on the condition.

For me like with the information you provide there is no reason that the group name changes.

Which information is resulting from the audit change?

Hope this helps,
Rgds,
Michel
//Add this to "OnDomLoad" event