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OVSD 4.5 SP20 (HPUX)

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Kashif Masood_1
Respected Contributor.

OVSD 4.5 SP20 (HPUX)


We have the "Status" field in our Service Call defined for the following values :

In Progress
On Hold

We also have the Approval tab added into the Service Call form. The requirement is to automatically set the Status field to "Closed" if the request is Rejected. We were able to capture the Result into a custom field, however, while writing a DB rule we are unable to update the status to "Closed". Please advice if there is any way to achieve this requirement. Thanks
George M. Meneg
Acclaimed Contributor.

Re: OVSD 4.5 SP20 (HPUX)

Hello Kashif,

You probably have some required fields for the status closed which your db rule doesn't update.

Open Administrator Console, go to security/preventation/required fields and double clock to open service call. From the form there find what fields are required for the status closed. These fields should also be updated on your DB rule.
menes fhtagn
Kashif Masood_1
Respected Contributor.

Re: OVSD 4.5 SP20 (HPUX)

Thanks for the help. It worked as suggested by updating the required fields using the DB rule. Regards