Service Desk Practitioners Forum

OVSD 4.5 SP17 ACES error

Robert Gilley
Trusted Contributor.

OVSD 4.5 SP17 ACES error

I recently upgraded our Dev environment to SP17 from SP11. I completed the upgrade including the updates to the database without any obvious errors. Now when I try to export import maps via ACES this is the error I get.

hp OpenView

Starting: ACES Export
Version: 4.5.0588.1706 (SP17)

Copyright (c) 2004 Hewlett-Packard Development Company, L.P. All Rights Reserved.

Log level: Low
Start time: 2006-06-13 08:12:21

Start exporting 1 groups
Export file: c:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\client\data_exchange\xml\ACES_Export_20060613_081215.xml

Start exporting group 1/1: CMDB - Import Mapping

Start exporting 1 views

Start exporting view 1/1: CMDB - Import Mapping [item type Import mapping]
Exported items: 30
ACES export: terminated unexpectedly
JDBC error 942: ORA-00942: table or view does not exist
, SQL state: 42000 for query: SELECT T1.grl_oid AS C0

,T1.grl_lockseq AS C1

FROM ifc_genericrelations T1

WHERE T1.grl_to_oid = ?


281492220477538java.sql.SQLException: ORA-00942: table or view does not exist

End time: 2006-06-13 08:12:21
Elapsed time: 0 hrs. 0 min. 0 secs.


Thanks in advance.
Robert Gilley
Trusted Contributor.

Re: OVSD 4.5 SP17 ACES error

I've logged a support call for this...