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OVSD 4.5 OVOW 7.5 integration question

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Marc Hummel
Outstanding Contributor.

OVSD 4.5 OVOW 7.5 integration question

Hello,
Can anyone point me to where I can set a default assigned to workgroup in the import mapping for the integration?

I.E. Any new incident comming in from OVOW should be assigned to 'workgroup' (where does this get set?)

Thank you all.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
4 REPLIES
Marc Hummel
Outstanding Contributor.

Re: OVSD 4.5 OVOW 7.5 integration question

Never mind.
I set up a UI rule to capture the workgroup.
Thanks.
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Ondra Ernyei
Honored Contributor.

Re: OVSD 4.5 OVOW 7.5 integration question

Marc,
you can set this in the template you use for the specific import mapping.
Cheers,
Ondra
Marc Hummel
Outstanding Contributor.

Re: OVSD 4.5 OVOW 7.5 integration question

Where would you pull the group assigned to the node from in ovow? I'm thinking this should be done via services and the CI's associated with that particular service, no?

Thanks
Wounds heel, Pain fades... chix dig scar's, oh and everybody WangChung.
Ondra Ernyei
Honored Contributor.

Re: OVSD 4.5 OVOW 7.5 integration question

Yes, in such case you can create a DB rule assigning the incident to a workgroup i.e. based on the CI administrator workgroup.
HTH,
Ondra