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OVSD 4.5: Export attachment in a Service Call

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Kashif Masood_1
Regular Collector

OVSD 4.5: Export attachment in a Service Call

Hello,

I would like to know if it is possible to export an attachment in a service call. If yes, please advice. Thanks in advance.
4 REPLIES

Re: OVSD 4.5: Export attachment in a Service Call

Can you maybe tell for what purpose you want to export the attachement? Then i can better help you think for an answer.
Kashif Masood_1
Regular Collector

Re: OVSD 4.5: Export attachment in a Service Call

Thanks for the response, the requirement is to basically export an attachment (any type, such as excel, word etc.) from a service call and to import the attachment into another application. The import procedure/steps will be taken care by the respective application teams.Hope this helps
Vasily Kamenev
Honored Contributor

Re: OVSD 4.5: Export attachment in a Service Call

Hi
I don't know any other method as programming, use web-api library.

Vasily

Re: OVSD 4.5: Export attachment in a Service Call

Hi Kashif,

As you will know the attachment in a case are not saved 1on1 to the folder with the case ID.

There is absolutely no structure in the way that service desk saves the attachments in the defined folder. For that reason it's not possible to export the attachments to another location/program. Even not with a third party program (although not all programs are tested).

I think you need to find another way to accomplish your plans.


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