Hi, I'm having trouble setting up the policy "Forward messages to Service Desk".
All i have done so far is: 1. installed "hpOpenViewservicedeskovow7.exe" on my OVOW Server
2. Ran the policy install bat
3. Modified the sd_event.ini as follows(which i'm not sure if i have done right) [SD_EVENT] LOGFILE=C:\OVOSD\log\sd_event.log ERROR_LOGFILE=C:\OVOSD\log\sd_event_error.log ACCOUNT=%service desk login%/%passord% SERVER=%name of my service desk server% PORT=30980 MAPPING=ovowindows CLASSNAME=incident MODUS=insert LANGUAGE=EN-US
4. Deployed the policy on my OVOW management server
I'm sure i havent done enough so far but i'm in need of help!