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OVOW 7.5 Intigration with ov Service Desk 4.5

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Naveen kesari_1
Honored Contributor.

OVOW 7.5 Intigration with ov Service Desk 4.5

Hi All,
I have OVOW 7.5 Intigration with ov Service Desk 4.5 and its runing well but problem is that when coming the call from OVOW in Service Desk then CI name is not Showing.


Pls help me Whats problem behaind it.

Thanks,
Naveen Kumar
Be Positive
1 REPLY
Mark O'Loughlin
Acclaimed Contributor.

Re: OVOW 7.5 Intigration with ov Service Desk 4.5

Hi,

what you point out as a CI name in the attachment- does one entry exist in the CMDB as a CI record with the same name?

Is the CI a unique CI name?
Are you mapping the CI/node name from NNM to the CI name field in OVSD