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OVO-SD integration hints needed

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fgssl2
Respected Contributor.

OVO-SD integration hints needed

Hi all,

I just made this integration following the instructions in the manual.. but now I wanted to filter the events in OVO that are supposed to open tickets in SD.
Do I have to customize the OVO-SD.vbs script or can this be done only by modifying rules in the policies provided by the integration package?

Thanks in advance..
2 REPLIES
Gyula Matics_1
Acclaimed Contributor.

Re: OVO-SD integration hints needed

No need to modify the integration script. Filters can be set up on the OVO side. You have to modify the policy named "Forward message changes to Service Desk" to trigger only for the messages you want to forward to SD.
Ganesha Sridhar
Outstanding Contributor.

Re: OVO-SD integration hints needed

Hello,

The best way (which we felt) is to modify the rules in the policies provided by the integration package.
We have opted the above method and it is good to not to change the vbs script.

Regards
Ganesha Sridhara