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OVO 7.5 and OVSD 4.5 SP16 integration issue

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Andrej Saje_1
Respected Contributor.

OVO 7.5 and OVSD 4.5 SP16 integration issue

Hello,

when integrating ovo and ovsd the incident is created fine in ovsd. However, the annotation and acknowledgment rules do not work as expected. When searching the ovsd's logserver.txt log I found the entry "No item found...", but the db rules executed normally.

Please advise what is the issue. Thanks in advance for swift reply.

Andrej
3 REPLIES
Michael Lutfi
Outstanding Contributor.
Solution

Re: OVO 7.5 and OVSD 4.5 SP16 integration issue

check that SD can call the OVO server using its name and give it a shot to put the IP directly...in the annotation and acknowledgement rule....
Andrej Saje_1
Respected Contributor.

Re: OVO 7.5 and OVSD 4.5 SP16 integration issue

Thanks Michael a lot. Your hint solved my issue completely. Unfortunately only 10 points can be assigned.

Best regards,

Andrej
Michael Lutfi
Outstanding Contributor.

Re: OVO 7.5 and OVSD 4.5 SP16 integration issue

I am glad Andrej...the funny thing is one of my clients are going through a physical migration and they had the same issue on the same day as you came up with your question. So I sent both of you the same answer :) and both of you responded with the same great results....no worries man I know the feeling when frustration builds up and suddenly the magic bullet is found :))))))