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OVIS configuration save error

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Vaishali Bhat
Contributor.

OVIS configuration save error

I have installed OVIS 6 on a win2003 server on which OVO7.5 is also installed. It also has reporter 3.6 installed. When I create a new probe and try to save, it gives me an error " The refresh of the alarm engine failed.The alarm engine returned a status of 500. OVIS will be unable to update the alarm configuration on the server.Please check that your IIS web server is running and that IIS and OVIS are configured to use the same port" Pls help.
3 REPLIES
josedu_1
Trusted Contributor.

Re: OVIS configuration save error

Hi,

check IIS permisions and folder permissions too for "network service", and "anonymous" users.

Check ISS, "directory browsing" is allowed for "HPOV_*" websites and that "isapi" has permision to "scripts and executables".

Regards
Jose E
Vaishali Bhat
Contributor.

Re: OVIS configuration save error

Hi Jose,
Still the same problem. Not sure what is causing the error to pop up. Is OVIS 6 compatible with OVO 7.5?
Thanks.
josedu_1
Trusted Contributor.

Re: OVIS configuration save error

Hi Vaishali,

I belive that is an IIS error.
Have you seen IIS logfile?
What about ovis error.log?

Regards
Jose E