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OV Service Desk - application server not running

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Turki Al-Mutair
Occasional Advisor

OV Service Desk - application server not running

I am receiving “application server is not running” error message when I try to log on into the Service Desk client application. I have checked the application services and all OpenView Service Desk services are running! What else I have to check and where is the problem? What should I do when I receive above error message? Any one has knowledge about this problem please advice.

Regards,
6 REPLIES
yukon
Occasional Advisor

Re: OV Service Desk - application server not running

Hi Tur,

Do you have more than one Service Desk server - maybe a test system?
If so, check the general settings of your Server Configuration. The Setting "Join multiple servers" shouldn't be selected. Otherwise your client might connect to the wrong server.

Kind regards,

yukon
yukon
Turki Al-Mutair
Occasional Advisor

Re: OV Service Desk - application server not running

Thanks for your advice.

Actually, we have only one Service Desk server.
Ruth Porter
Honored Contributor

Re: OV Service Desk - application server not running

Hi Tur,

Can you ping the application server from the client machine you are attempting to use (using the same name as you use in the connection attempt)?

Regards

Ruth
http://www.teamultra.net
Ananth Ram
Super Collector

Re: OV Service Desk - application server not running

Hi Tur,
Just see in the client login window are you specifying the correct hostname or IP address....
BKL089
Occasional Contributor

Re: OV Service Desk - application server not running

Also check or get your Database Admin to check that the "Listener" is running. If you are using Oracle.

Also check the settings are correct in D:\Program Files\Hewlett-Packard\OpenView\service desk 4.5\server\bin\sd_serversettingseditor.bat if this appears on your server.
Alexander Kriku
Frequent Visitor

Re: OV Service Desk - application server not running

hi

do you have a firewall between client and server?
check that you can establish connection with SD server on port 30999.

for example, run command prompt and execute the command
telnet your_server 30999
//Add this to "OnDomLoad" event