Service Desk Practitioners Forum

OV SD 5.1 Sp6 Parent Location

Hadi Kazemi
Respected Contributor.

OV SD 5.1 Sp6 Parent Location


Does anyone know how to reference to a parent location where the type is known (CI Location)?

Our business locations are defined to be one of the sites/buildings/floors/rooms. Each location belongs to one of these types.

i.e. Royal Albert is defined as a site, there are number of buildings within this site , some building have multiple floors, some floors have number of rooms.

What I would like to achieve is to store each of the types name in the SD record.

Please note, not all locations have all parent types. Leigh house (parent) could be defined as type Site, and the Operation as type Room (child).

I accept that I would possibly need a field for each of the location types.