Service Desk Practitioners Forum
cancel

OV 5.1 -SLM Implementation

Highlighted
Hadi Kazemi
Respected Contributor.

OV 5.1 -SLM Implementation

Hi,
I am currently using OVSD5.1 SP6, and planning to implement SLM, I have searched for information on this module, but could not see Do’s and Don’t of the implementation.

If any of you out there have implemented this, would you mind letting me know if you have used implementation partner.

If you have had the training, how useful did you find it.

Your input is appreciated.

Regards

Hadi
2 REPLIES
Err_1
Acclaimed Contributor.

Re: OV 5.1 -SLM Implementation

Hello,

May I recomend you to get the "Service Level Manager Guide" for SD5.1, which you can download in the URL below:

http://support.openview.hp.com/selfsolve/document/KM16291/binary/servdesk51_Service_Level_Manager_Guide_en_pdf

Regards,
Randall Barrantes
SW Support Delivery Manager
Hadi Kazemi
Respected Contributor.

Re: OV 5.1 -SLM Implementation

Hi,
Many Thanks for the suggestion, I Have already go this information. Have you implemented the SLM or/and been on the course with HP?

Regards

Hadi