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OCSD How do i remove the Service request relation from change?

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Yvonne Duxfield
Regular Collector

OCSD How do i remove the Service request relation from change?

Everytime i log a change and go to save i get the Service request reltion box. At the moment we do not want to use this but I can'e figure how to get rid of it.
2 REPLIES

Re: OCSD How do i remove the Service request relation from change?

check if in the template, when creating a change, a service request is created.

when you create the change, do you use the action from the service request?
we have been where you wanna go..
Ruth Porter
Honored Contributor

Re: OCSD How do i remove the Service request relation from change?

Hi Yvonne,

If you use the "Create Change - copy values from current item" you cannot prevent this.

If however you copy the service call (using tool bar icon or Ctrl/C) and then go to a change view, paste (button or Ctrl+V) it will copy the relevant fields and not insist on a relationship.

Hope this helps

Ruth
http://www.teamultra.net
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