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NullPointerException opening attached file

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sergi_rp
Honored Contributor.

NullPointerException opening attached file

Hi all.

I have a customer who receives a java.NullPointerException sometimes when tries to open a servicecall attachment.

I attach the logclient in the moment of the exception. The scenario is a SD4.5 with SP14.

Anybody looks familiar this case? Can be a connectivity error between client and ftp server?

Thanks in advance!
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2 REPLIES
Ondra Ernyei
Honored Contributor.

Re: NullPointerException opening attached file

Hello,

it could be a timeout error. Try to open the ftp connection several times from the workstation to the server.

Ondra
Michael Gregor
Outstanding Contributor.

Re: NullPointerException opening attached file

I seem to recall that we had the same problem with SP17. It was fixed in later SP's.

Michael