Is there a way to create a notification rule when a Service Call or Incident is related to a Problem that the Assign to Person on the Problem can receive a notification. I was not able to find "Relation" as a field in the Database rules for Service Call or Problem so I wasn't even sure the creation of this rule would be possible.
So basically everytime a New Service Call or Incident is related to an existing Problem record that the Assign to Person on the Problem is notify so they understand the importance of the Problem record.
I use somethig similar in the opposite way but this might work.
On the Problem record create a custom boelean field called SC Releated?
Create a service call BD rule as below (this is not exactly as it may appear but is close enough). The idea is that the first rule wil update the problem field to yes.
Rule 1 Service Call Update Problem With Problem ID To Text Field For Relations View (Update Data) Problem;Service Call Related=Yes;
Add a second DB rule to problem which sends the email when the custom field is set to yes and then a second part to the rule that will then reset the bolean field back to no to await being changed again to yes when another service call has been related