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Notification is not sent to workgroups

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Yousef Jamous
Regular Collector

Notification is not sent to workgroups

Hi All
I've tried to configure a DB rule to send e-mail to members of workgroup that is assigned to work on some change. I noticed that none of the members receive the notification. But when I assign the notification to one of the members of this workgroup, he/she receives the notification.

So, what might be the reason?
The rule that I've configured is attached. PLEASE ADVICE

I'm using OVSD 4.5 with SP24
5 REPLIES
Shivshankar Yad
Senior Member

Re: Notification is not sent to workgroups

Hi Yousef;

Try to use the below DB rule -
When service call is created or modified
where Status (*) equals AssignedORRe-Assigned
AND NOT (Assignment;To Workgroup (*) is empty)
AND Assignment;To Person (*) is empty
Call Assignment Workgroup (Send e-mail message)

I hope that you have configured "primary email address" for the workgroup you are trying to notify.

Regards
Shiva
*********

Regards
Shiva
********
OpenVIew
Yousef Jamous
Regular Collector

Re: Notification is not sent to workgroups

No I did not!!
Do I have to configure an e-mail for the workgroup? Or does OVSD send e-mail to each member of the OVSD Workgroup?
Mark O'Loughlin
Honored Contributor

Re: Notification is not sent to workgroups

Hi,

you dont have to configure an email address for the workgroup.

I would remove the condition regarding the template and test again.
Shivshankar Yad
Senior Member

Re: Notification is not sent to workgroups

Hi Yousef;

Sorry for the lately reply;

Create a distrubution list in active directory and add all the person. Add the email ID of distrubution list to service desk workgroup and create the below DB rule.

When service call is created or modified
where Status (*) equals AssignedORRe-Assigned
AND NOT (Assignment;To Workgroup (*) is empty)
AND Assignment;To Person (*) is empty
Call Assignment Workgroup (Send e-mail message)

Note that the above rule will only send email to workgroup email ID

Regards
Shiva
*******
OpenVIew
Ben Snell
Member

Re: Notification is not sent to workgroups

Hi

Use of the Distribution Lists within AD is probably not the best way to go as it doubles the overhear when you have workgroup membership changes. Basically you have to change both AD and OVSD.

Regards
Ben
//Add this to "OnDomLoad" event