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Not able to send mails to the assignment workgroup through notification

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Praveen Pai Kas
Super Contributor.

Not able to send mails to the assignment workgroup through notification

Hi Experts,

I am facing a very peculiar behavior. I have configured notifications to be sent to the assignment workgroup to whom the incident has been assigneed. The condition works absolutely fine on development stack. But when i take a backup using unload script utility and try executing the same it throws a "SOAP Exception Error" and the session logs out. Please find the attached screenshot of the configuration done to notify a group. Please let me know if there is anything that i need to specifically take backup during unload as it works fine in dev and not in test environment.

Thanks in advance

Regards
Praveen
1 REPLY
The Pike
Acclaimed Contributor.

Re: Not able to send mails to the assignment workgroup through notification

This is the Service Desk forum.
Try posting in the ServiceCenter/Service Manager forum.