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Not able to import Service field for Service Call using sdimport

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Durga Srinivas
Respected Contributor.

Not able to import Service field for Service Call using sdimport

Hi,
We are trying to import service calls from a xml file into OVSD.All the fields are getting imported except the Service field.There are no errors for this field during sdimport in the log files.

Can somebody please let me know why the field doesn't get loaded for service call.

Thanks
Srini
2 REPLIES
Ramaprasad N
Outstanding Contributor.

Re: Not able to import Service field for Service Call using sdimport

Hi Srini,

Please check whether the caller/CI/Service/SLA combination of the service calls are proper or not. If there is a mis-match in the relationship, then the data import may fail.
Ganesha Sridhar
Outstanding Contributor.
Solution

Re: Not able to import Service field for Service Call using sdimport

Hello Srini,

The issue may be due to Case-sensitive with the Service Name.
The Service Name in Service is stored in Capital letters, where if you try to map them from the "Service call" using small letter.

Example:
HPSERVICE will be the name in Service.

Where as in "Service Call" the service name will come like hpservice which create problem in comparison. So make HPSERVICE as in the "Service call" which may resolve your problem.

HTH

Regards
Ganesha Sridhara