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Not able to Import Relation in CMDB (Service Desk 4.5)

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Syed Mazhar Has
Respected Contributor.

Not able to Import Relation in CMDB (Service Desk 4.5)

Dear All,

I am using Service Desk 4.9 (SP19) and i have the task of importing the records into CMDB using Data Exchange Task. I am able to import the records but for the relation between the records i am unable to do so and i get a wierd messages in my log.

Could anybody help me with the solution. Atached are the documents Relation Error.zip which have log file and a word file showing the contents in XML file and Import Data window.

Dear All could you'll please help me soon.

Thanks in Advance

Regards
Syed Mazhar Hasan
3 REPLIES
Mike Bush
Acclaimed Contributor.

Re: Not able to Import Relation in CMDB (Service Desk 4.5)

For some reason the setting up of relationship does not default to "searchcode". Go back to your MAPPING and drill into both the FROM and the TO and explicitly say that your external field maps onto SEARCHCODE. That should shut it up.
Syed Mazhar Has
Respected Contributor.

Re: Not able to Import Relation in CMDB (Service Desk 4.5)

Dear Mike,

Thanks for the spont response. Could you explain me having a snapshots of an example where in you import a CI relation.

Thanks in Advance

Regards
Syed Mazhar Hasan
Mike Bush
Acclaimed Contributor.

Re: Not able to Import Relation in CMDB (Service Desk 4.5)

Yes - please see attached picture - you need to visit both the FROM and the TO link