Not able to Import Relation in CMDB (Service Desk 4.5)
I am using Service Desk 4.9 (SP19) and i have the task of importing the records into CMDB using Data Exchange Task. I am able to import the records but for the relation between the records i am unable to do so and i get a wierd messages in my log.
Could anybody help me with the solution. Atached are the documents Relation Error.zip which have log file and a word file showing the contents in XML file and Import Data window.
Re: Not able to Import Relation in CMDB (Service Desk 4.5)
For some reason the setting up of relationship does not default to "searchcode". Go back to your MAPPING and drill into both the FROM and the TO and explicitly say that your external field maps onto SEARCHCODE. That should shut it up.