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Not Responding when click to see child service

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Pinion
HPE Expert

Not Responding when click to see child service

I am working in SLM in ovsd4.5 sp 17 on Windows 2003 Server and DB is MSSQL2000 sp3a.

I have related the service, to parent and child service.
Service desk is Not Responding when click to see child service in a service form.
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3 REPLIES
Dan Ioan
Honored Contributor.
Solution

Re: Not Responding when click to see child service

Hi,
Can you see the service tree in service tree explorer? If we remember that only business and operations management services could have parent/child services, what you mean by "Not responding" when you select Child services tab? If selected service is an Underpinning service there is no associated child services and Child services tab is on gray scale (inactive).
Regards,
Dan
Pinion
HPE Expert

Re: Not Responding when click to see child service

I mean that the Serice desk client is Not Responding when click on the child service ab in the service form.

I have business A is a top service, and business B is a child service of business A. It's normal?...
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Pinion
HPE Expert

Re: Not Responding when click to see child service

OK, every one. At the first time my customer was setup the "Auto format" in a child view are display in a service form. Now, I remove those auto format rule.
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